Customer Support

We at Senior Chatters are heavily invested in ensuring that our members, and those thinking about joining our safe senior chat community get the support they need to maximise the experience of using our website, and to fully benefit from the service we provide.

Frequently Asked Questions

The Chat Rooms

Click on the Chat Rooms link at the top of any page and then click on then Main Chat Rooms button. 

Once you are logged in to a Chat Room you can switch to another room by clicking on the House icon.

Change Chat Rooms

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The site may remember the last room you entered and automatically log you back in on your next visit.  To prevent this, logout from the Chat Rooms by clicking on your profile picture at the top of the  main chat room window and then click on the Logout link.

Chat Rooms Logout

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Chatters log in and out of the chat rooms 24/7  However, due to time-zones there are peak times when the rooms are busiest.  Generally speaking these are between 18:00 – 01:00 GMT+1 (London time)

Private Chatting

Click on the My Connections button in the bottom right hand-corner.  Then under Active Users click on a username to initiate a private chat session.

You can only private chat with the friendship connections that you make.

My Connections Chat Bubble

Open up the My Connections chat bubble, bottom right of any page.  Under My Chats locate the user that relates to the conversion you wish to delete, and click on the x underneath the timestamp to erase the chat:

Delete Private Chats

Membership


If you are a Free or 14-Day Member click on the Upgrade link in the left-hand menu for more information

We offer two levels of membership.  A Free Service and a Premium Service.   
If you are a Free or 14-Day Member click on the Upgrade link in the left-hand menu for more information

This process is irreversible. Your profile will be deleted *

Click on your username at the top of any page. Hover over Membership and then click on Subscriptions:

Membership Subscription