Empathy is a human trait and to NEED empathy is a human trait, so all of us should have some and all need NOT BE ASHAMED for needing empathy. Whether you call it empathy or sympathy is just a linguistic choice and most people mean the same thing. If we are wise enough we know that we need caring people and we need to be a caring person.
You don't have to take on a person's burden to sit with them a moment while they rest and recover and maybe lighten their load in some way. Just being with them in spirit helps a lot. Human beings have a need for togetherness and to share their experiences and therefore, just one other person can make a big difference
Here on this website it has amazed me how people will meet each other and support each other and the difference it makes. When a person has a problem, the members will quickly circle the wagons and show concern and pay attention. It is amazing that some share very critical moments and only their chat room friends are there with them. Also, we all learn more about the process of how to express our concern and that our main job is to validate the person; not to teach, or minimize the problem, and not to judge in any way.
So, if anyone has a problem, take notice, listen and learn and just SHARE THE MOMENT before you do anything else. After that is done you may offer some information or assistance depending on the situation.
Just remember, when a person is down; don't kick them. You are free to walk on or to stay with them, but be very careful not to make them feel worse. Please. Do read the picture at the top, it will help to understand more about empathy.