Dear Mr Trading Standards

I would like to report a breech of trading standards law stated in the The Consumer Protection from Unfair Trading Regulations 2017: In particular those that cover misleading practices, like false or deceptive messages, or leaving out important information.

I have been using an accountancy program called Sage. This title I believe mis-represents the program – let me explain:

The definition of Sage as a noun is:

1. a profoundly wise person; a person famed for wisdom.
2. someone venerated for the possession of wisdom, judgement, and experience.

Therefore, naming a computer program Sage leads one to believe it is a wise program.  Sadly I found out to my detriment that the opposite is in fact true.

Today I spent 4 hours in an attempt to enter into Sage and make bank payments to the company credit cards.   After the 2.5 hours and 100’s of entries, the amounts did not balance.

Yes I did make errors but I am a human and I do not go by the name of Sage.  Now if Sage really lived up to its name it would have worked out where my errors were and advised me how to fix them, but instead it just sat there staring back at me – that  is not a wise thing to do especially as I was in a bad mood!

Plus if I am being pedantic the program is called Sage 50  which is also misleading – indeed Sage 50 was not invented in 1950s, released in 1967 nor is it the 50th edition.

Therefore I would like the makers of Sage to change the name to something more reflective of the program they have invented , I would  suggest Stupid One.

I would appreciate it if before my impending insanity kicks in you contact the Sage inventors and rectify these matters promptly.

I would have written to Basil or Rosemary at Sage but I just didn’t have the Thyme .

Yours sincerely

Carol Wilson.