Senior Chatters Frequently Asked Questions

My Account

I've forgotten my password, how do I reset it?

If you have forgotten your login password to Senior Chatters, you can reset it by clicking on this link.

How do I access My Account

Easy, hover your mouse over your username (top right of the screen - in orange) to automatically expand the 'My Account' menu. From here you can perform a range of functions associated with your profile

Can I pick which notifications I receive?

Absolutely.  However, we recommend leaving ALL notifications on for a while, at least until you're comfortable with how Senior Chatters works, otherwise you might miss something important.
To configure which email notifications you receive from Senior Chatters:
My Account > Settings > Notifications

Can I filter who can and can't message me?

Yes, of course, you have the option to granularly control who can and can't message you. By default, all premium members can message you. Warning changing this option will affect the number of messages you receive. Should you wish to modify this you may do so by:
My Account > Settings > General and then click on the Message Privacy tab

How do I delete my account

If you want to permanently delete your profile simply login and then go to My Account > Settings > Delete Account.  Warning!  This process is irreversible, please proceed with caution.

I've received a suspect message, what should I do?

It's better to be safe than sorry. Do not reply to it. Use the Scammer Watch facility to report this member so that a Site Admin can investigate it immediately. Take a look at this post on what to look out for, and how to report anything suspicious.

Why can't I Login to Senior Chatters anymore?

Site Admin's check every single registered profile for authenticity, and will remove, without warning, any that are incomplete, appear bogus or do not comply with our terms and conditions. This ensures, as much as humanly possible, that our network remains a safe and fun place for genuine over 50's to enjoy.

Why can't I stay in the Chat Rooms?

The chat rooms are resource intensive, and while the majority of members never have issues using them, if your Internet connection or computer is slow/unstable you may experience problems. Click here for help on resolving common chat room problems, and general information on improving performance when accessing Senior Chatters.

Premium Membership

How do I cancel my Premium Membership?

If at any time you decide to end your premium membership, simply click on the one-click-cancel button (available to all paid premium members) to permanently terminate your existing subscription. You won't have to jump through any hoops or fight in any way to cancel. That's a promise.
My Account > My Premium Membership

What is your refund policy?

We offer a no-quibble refund on all our premium memberships within 30 days of the original purchase date. Therefore, If you are not 100% satisfied with our service, simply send us an email and we will refund your purchase right away. Our goal has always been to create a happy, thriving community. If you are not thrilled with our service or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy member.

What happens if I cancel my Premium Membership?

If you cancel your premium membership, then you will still have access to All the premium features for the remainder of your chosen term. After that, your membership level will automatically revert to a free membership where access to our premium features become restricted. As a free member, you will still have access to the InfoBox, ShoutBox and our Blog network.

What are the differences between Premium Memberships?

The only difference is the subscription period. In short, the longer the period the cheaper the overall cost.

How much does a Premium Membership Cost?

Please login to the site as normal and visit our main sales page for the latest discounts.

Do you accept payments via cheque?

No, sorry we don't. Due to the low cost of our premium memberships and the extra administration that would be involved in processing paper payments, we only accept debit/credit card or PayPal payments.

I'm worried about making payment online

You're right to be cautious. However, we enforce the highest 128-bit SSL Security Encryption on ALL of our payment pages, thereby making any transaction totally safe and secure. What's more, we DO NOT store credit card or any other financial information.

Why isn't a Premium Membership free?

It's very simple really, we charge a small fee for the use of our premium features to deter Scammers and other con-men from attempting to ruin the integrity of our amazing community. Your small investment goes towards investing in technologies which keep you safe on Senior Chatters and ensures our community remains secure, fun and enjoyable. It enables us to continue developing new and exciting features, which you as a premium member will always benefit from free of charge. Yes, we could plaster the whole site in advertising to generate revenue, but honestly, our members actually prefer to pay a small fee for the many benefits which a premium membership offers. Don't take our word for this though. Ask any of our premium members and they'll tell you the same.

Do you offer a free Premium Membership trial?

Absolutely. Every new member automatically receives a free 14 day premium membership, without any further obligation whatsoever. During your 14 day premium membership you will have complete, unlimited access to everything on Senior Chatters, without restriction. If you make use of the premium features of our site and can see the benefit of becoming a premium member then you may upgrade at any time during your trial.

How much does a Premium Membership cost?

You can read more about the cost of a Premium Membership by visiting our pricing page

Free Membership

Can I use Senior Chatters for free?

Yes, you can. As a free member, you will always be able to keep in touch with your friends via our popular Blog Network, InfoBox and ShoutBox features